Frequently Asked Questions

Frequently Asked Questions

How many eye masks are included?

Each box contains 5 pairs of Peptide-Powered Deep Collagen Eye Masks.

How should I apply the eye mask?

Apply to clean, dry skin around the eye area and gently smooth the mask into place. For the best hold, avoid vigorous movement while wearing. Remove gently after use.

Will the mask stay in place?

The updated design is made for a more secure and comfortable fit during normal wear. Applying it to clean, dry skin helps improve hold.

Where do you ship?

We currently offer free standard shipping to the United States, United Kingdom, Canada, Australia and New Zealand.

How long does delivery take?

Estimated delivery times vary by destination and begin after your order has shipped. Please see our Shipping Policy for the latest country-specific estimates.

Can I return my order?

For hygiene and safety reasons, opened or used skincare products cannot be returned. Unopened and unused items may be eligible for return within 30 days of delivery, subject to approval. Please see our Refund Policy for full details.

What if my order arrives damaged or incorrect?

Please contact us with your order number and clear photos of the item and packaging. Once reviewed, we may arrange a replacement or refund depending on the circumstances.

How can I contact VARELLIA?

Email us at support@shopvarellia.com. We typically respond within 1–2 business days.