Refund policy

Return & Refund Policy

Due to hygiene and safety reasons, we do not accept returns on opened or used skincare, beauty, or personal care products.

If your order arrives damaged, defective, or incorrect, please contact us at support@shopvarellia.com as soon as possible after delivery. Please include your order number and clear photos of the item and packaging so we can review the issue.

If your claim is approved, we may offer a replacement or refund depending on the circumstances.

Unopened and unused items may be eligible for return within 30 days of delivery, subject to approval. Items must be in their original packaging and in the same condition as received. Please contact us before sending anything back. Returns sent without prior approval may not be accepted.

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Refunds

If a refund is approved, it will be returned to your original payment method. Please allow up to 10 business days after approval for the refund to appear, depending on your bank or payment provider.

For any return or refund questions, contact us at support@shopvarellia.com.